A client in the southeast is focused on offering the necessary expertise in analyzing, designing, implementing and supporting collaborative technologies to clients automating workflow, document/image management, and other client/server applications.
Job Description - Technical Support Engineer
The Technical Support Engineer (TSE) works among a team-oriented environment. Responsibilities include:
- Diagnosing and solving customer installation queries or software issues
- Test and reproduce reported issues
- Work closely with Partner Technical Support Centers to solve issues
- Properly document all interaction with customers in Technical Support Database
- Track and stay on top of all Open Issues by Call Reference Numbers
- Answer technical questions
- Provide telephone and email support to Sales Consultants and customers
- Respond to customers issues within the guidelines of each Technical Support Package
- Provide on-site support to customers if necessary
- Staying up-to-date on certifications, training, etc.
Qualifications:
- Thorough understanding of Windows, Novell, UNIX, and/or Banyan Network Operating Systems
- Ability to perform responsibilities unsupervised
- Thorough understanding of Microsoft SQL Server, Sybase, and/or Oracle
- Thorough understanding of Document Management, Production Image Capture, Workflow, COLD, and/or Fax Server applications
- College degree, 3-5 years technical support experience in the software/computer industry
- Thorough understanding of TCP/IP, HTML, XML, Java, and/or Internet Information Server
- Knowledge Citrix Metaframe, VB, VC+, ASP preferred.